Delete your owy account
Last updated 19 October 2026
This page is for owy (OutWithYou), the dating app by Out With You, Inc.
The quickest way: in the app
- Open owy and go to the Profile tab.
- Scroll down and tap Delete account.
- Tap Delete account again to confirm.
Your account is deleted straight away. Deleting the app from your phone doesn't delete your account.
If you can't use the app
Email privacy@outwithyou.com with the subject "Delete my owy account", and include:
- the mobile number on your account, with its country code; and
- your first name as it shows on owy.
To make sure the request comes from the account's owner, we'll text a one-time code to that number, and you reply to our email with the code. We'll then delete the account within 7 days and email you when it's done.
If you no longer have that number, tell us in your email. We'll ask you for a few details only the account's owner would know, such as the birthday on the account and roughly when you joined. We won't ask for ID documents.
What we delete
Everything tied to you, including:
- your profile: name, birthday, gender, who you'd like to date, your location or area, prompts, interests, date style, budget, food and drink needs, free times and settings;
- your photos, and your face-check photo if it hasn't already been deleted, along with the face-check result;
- your matches, plans, dates and chats (for both people in each chat);
- your debrief answers, including your ratings of places and whether they were open;
- every story you've shared on the feed, whatever its status (In review, Live, Not approved or Taken down), including the empty records of stories you deleted earlier, and your hearts;
- your activity records, such as which weeks you were in the matches, and the records of what owy showed you and what you did, which help it learn;
- your sign-in records, notifications and notification tokens; and
- every other record we keep under your mobile number, including any entry on owy's old in-app waitlist.
What the people you matched with see: their match with you ends without a message, and a date you'd agreed that hasn't started yet is cancelled, telling them only that you had to cancel.
What we keep, and for how long
| What | How long | Why |
|---|---|---|
| Reports you made about other people | 2 years from the report, without your identity | To deal with repeat problems, and to answer legal requests |
| Reports other people made about you, and what we did about them | 2 years from the report, without a link to you | The same |
| If we removed you from owy: your mobile number, first name and the reason. Once your account is deleted, only a scrambled copy of the number, and the reason | 3 years from the removal | To keep you from signing up again |
| If you blocked or reported someone, or someone blocked or reported you: a scrambled copy of your mobile number, with the other member's account and whether it was a block or a report | 3 years from the deletion | So that if your number signs up again, those blocks come back at once |
| Copies in our hosting provider's backups | Up to 7 days, then overwritten | Recovering from failures |
| Anything the law requires us to keep, or that an authority asks us to keep | As long as the law or the authority requires | Legal duties |
Nothing else is kept, except anonymous counts: if you came to owy through a partner's link, you're still counted in that partner's totals, with nothing that leads back to you, and owy's weekly totals and learned weights, which are numbers about many people together, with no names or IDs.
Good to know
- Deleting your account can't be undone. If you come back, you'll start a new account from scratch, except that blocks between you and other members come back with your number.
- Your stories were never shared outside the app, so deleting your account removes them everywhere.
- Our Privacy Policy (outwithyou.com/privacy) explains everything we collect and how long we keep it.
Questions: privacy@outwithyou.com.